How to reduce IT costs and grow productivity with managed IT services
Managed IT service also known as Managed Service Provider (MSP) is an outsourced IT service provider that offers customized IT support for its clients. Mainly hired by the corporate clients to manage their extensive compute networks and cloud. Hiding an MSP lets a company focus on core objectives and goals whilst they support the goals through the provision of IT support. MSP offers a range of services as per clients’ requirements. Server and network management, device and inventory management, applications and cloud management, backup, and disaster recovery, IT security, customized developments, and real-time support are a few of the range of services offered by an MSP. In the sequence of outsourcing your It division to a firm with expertise, it is important to consider the level of expertise and years of experience acquired and the pool of talented resources being used for IT service provision. Complaints about the inefficiencies of the IT department have become a norm in the current corporate world, as they do not attend to employee queries promptly. Hence, it is prominent to ensure the MSP you select for the company is capable in all aspects to offer an unparalleled service.
The main benefits of outsourcing the IT task for a MSP are substantial.;
- Cost for IT infrastructure (Hardware)
MSP’s generally offer cloud services such as Security Operations Center as a Service (SOCaaS), Disaster Recovery as a Service (DRaaS), and Back-Up as a Service (BUaaS). These technologies hybrid clouds where it minimizes the costs for storage, maintenance, power, and software in comparison to setting up your own state-of-the-art facility.
- Employee productivity
IT services involved daily mundane work where issues are resolved, however IT personnel could be utilized to develop advanced IT solutions for a company. Hence, a MSP frees up the internal team from manual work by allowing the in-house IT staff to focus on strategic business projects for the development of the business. MSP streamlines processes through workflow standardization. Thus it offers greater operational efficiency and increases in employee productivity as in-house IT skills are employed for developmental projects whilst disturbances occurring for other functional staff in terms of IT-related issues could be rectified by the support of a MSP.
- Server management cost
Provided the in-house IT staff manage the software, network, and servers, 24/7/365 involvement is needed. However, some of the permanent cadre staff do not wish to commit full-time on a specific job role. However, MSP assists by attending full time on the operational excellence of the systems reducing the potential impact of accidental downtime of servers and systems, and offer expertise to attend to unprecedented issues
Further to the above-mentioned main benefits of using MSP there are various advantages such as achieving economies of scale, insignificant initial investment, predictable monthly costs, expert-level support, risk, and reputation management. Consequently, it is beneficial to use a MSP to handle the IT-related workflow support for business, as it allows a company to achieve overall business productivity.